We help people with disabilities to communicate with us. This help is free. It includes: Qualified sign language interpreters, and Written information in other formats, such as large print, audio and accessible electronic formats.
We provide services for people who do not speak English or who are not comfortable speaking English. These services are free. They include: Qualified interpreters and Information written in other languages.
If you need these services, contact a member of your care team or call 1-888-565-4662.
If you have any questions about our non-discrimination policy, contact our Quality Manager at 715-294-5644.
To File a Grievance:
If you believe that we have not provided these services or have discriminated against you because of your race, color, national origin, sex, age or disability, you can file a grievance with:
Osceola Medical Center Attn: Quality Manager/Grievance Coordinator P.O. Box 218 Osceola, WI 54020 715-294-5644 (phone) 715-294-4874 (fax)
You can file a grievance in person, or by phone, mail or fax. If you need help filing a grievance, Osceola Medical Center’s Quality Manager can help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights. You can do this electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services Room 509F, HHH Building 200 Independence Avenue SW Washington, DC 20201 1-800-368-1019 1-800-537-7697 (TDD) Complaint forms are available at http://hhs.gov/ocr/office/file/index.html.