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Patient Stories

Osceola Medical Center has a rich history of stories from our patients, volunteers, donors and friends. Everyone here at OMC has an ongoing quality commitment to understand, meet and exceed your needs. We value all the feedback you can provide, both positive or otherwise, that will let us know how we are doing.

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With the expansion of people eligible for the Covid-19 vaccine, Osceola Medical Center is preparing for an uptick in requests for vaccinations. Although we applaud the expansion of eligibility, we caution that the supply remains far below the demand and it could take several months to reach everyone. Even with the eligibility change, OMC will continue to manage vaccinations by contacting our highest-risk patients in the 18-64 year-old age group as we continue to follow CDC eligibility guidelines for vaccinations. (Officially it's 16+ but Moderna, the version OMC uses, is not currently approved for people under 18.)

OMC’s Scandia Clinic will be closing its doors and consolidating services with the Clinic at Osceola Medical Center starting January 4.

Not taken lightly, a number of factors contributed to this decision, including service and facility upgrades to meet community needs; staffing changes and gaps over the last couple of years; and fiscal strains brought on by the COVID-19 pandemic. Although not the sole reason, the uncertainties surrounding the pandemic placed extra pressure on us as an organization to quicken our evaluation of how to continue providing quality and safe health care.

Scandia's providers, staff and services will be moving to OMC, located just 10 minutes away in Osceola, WI. The medical center, just south of Osceola on Hwy 35, is already home to a full-service clinic, along with a hospital, specialty care, an Emergency Department and a pharmacy.

Although for some it may take a few more minutes to get to an appointments, your provider and the services you're familiar with will still be available. During the transition, all scheduled appointments starting in January will be honored in Osceola with the same providers. For more information, contact OMC at 715-294-5680.

When you or your family suffer from any respiratory illness, trust Osceola Medical Center to diagnose and treat your respiratory illnesses. Our Respiratory Clinic allows us to care for our patients and community, while keeping the area safe for patients and staff. Appointments are required, please take our online COVID-19 test to help determine if you need to be seen.

Located in our Osceola Clinic, the Respiratory Clinic has a team of medical staff, nurses, and doctors to help safely and efficiently treat common respiratory conditions, including COVID-19.

Respiratory Clinic Hours

By Appointment Only
Monday-Friday (8 a.m. to 5 p.m.)
Saturday (8 a.m. to 4 p.m.)

Reasons to be seen in our Respiratory Clinic

  • Fever
  • Cough (new onset or worsening of chronic cough)
  • Sore Throat
  • Shortness of breath
  • Nausea
  • Abdominal pain
  • Chills
  • Headache
  • Muscle aches
  • Fatigue
  • Runny nose
  • Vomiting
  • Diarrhea
  • Loss of smell
  • Loss of taste

If you think you may have COVID, take these steps before coming into the clinic.

If you have any of these symptoms or have been exposed to someone who has tested positive with COVID-19, please take the following steps.

  1. Self-quarantine and treat symptoms at home.
  2. Take our Online Symptom Checker to help guide you in your healthcare decisions.
  3. Monitor your symptoms. If you need to see a healthcare provider, call Osceola Medical Center at 715-294-2111 before arriving. You will be advised what to do next.
    Online Symptom Checker


To help keep our patients and staff safe within our facilities:

  • Everyone is required to wear a mask everywhere in our facility (including the restrooms) and encouraged to sanitize and wash their hands frequently. Our waiting room has been arranged to ensure proper social distancing’ and we continue to frequently clean in our exam rooms, waiting areas and work stations.
  • Patients with COVID-like symptoms will be placed in exam rooms used only for patients with COVID-like symptoms.
  • We’ve limited the number of visitors for clinic appointments to reduce risk.
  • Moderately to severely ill patients with COVID-like symptoms will continue to be seen in the Emergency Department.
  • All patients will continue to be screened at the door so patients with COVID-like symptoms will be directed to a separate registration desk away from the general public. and placed in an exam room immediately upon arrival.

If you have COVID-like symptoms or need to be tested for any reason, you will need an appointment. Instead of calling in, please use our Online COVID-19 Symptom Checker to help guide your medical care decisions.

Please remember, we do offer the following services that are available to you:

  • Video Visits are just a call and click away for clinic and specialty clinic. Our Video Visits are safe, fast, affordable and convenient. To schedule your next visit, call us at 715-294-2111 today and ask about this appointment type. You can learn more about our Video Visits at MyOMC.org/Video-Visits.
  • Curbside Pick-up and Mail-Out Service brings your ordered prescriptions to you from Osceola Clinic Pharmacy. Call our pharmacy to request a Curbside Pick-up or Mail-Out Service today, call 715-294-4050.
  • We hope you continue to feel comfortable using OMC services such as immunizations, OB visits and chronic care. As always, we will continue to monitor this pandemic, update our services accordingly and send you messages regarding your care at OMC.
  • Caring for your family and our community remains our top priority during this pandemic. Thank you for trusting us with your family’s health.

Masks are required while exercising per Wisconsin's Executive order #82 but please note:

  1. medical exemption applies (i.e. you have a medical condition that prevents you from wearing a mask).
  2. The mask can be lifted temporarily to take drinks of water.
  3. Masks can be lifted while communicating with someone that is hard of hearing.
  4. Masks can be lifted/taken off for short periods of time to catch your breath.
  5. If breathing is overly difficult/troublesome, masks can be removed while exercising but social distancing MUST be followed at all times. Mask should be put back on immediately after exercising.

Thank you for your continued support of WRF! We wish you safety and health as we forge ahead together to get through this pandemic.

We're extremely excited to share with you that Wild River Fitness will be reopening effective Monday, January 18th, 2021! We want to sincerely thank you for your patience and grace during our closure, and this incredibly difficult past year.

With that in mind, please watch for more member emails in the coming days and week about important details and expectations regarding our reopening on the 18th. Our safety guidelines are essential in allowing us to reopen successfully.

A few important details about reopening that we’ll share now include:

  • Billing will resume upon reopening (this will vary depending on what your monthly payment date is, i.e. the 1st or 15th of the month, etc.). If you were on hold at the time of our closure on Oct. 8, 2020, this will continue unless you communicate otherwise.
  • Masks/face coverings will be required for members and staff, without exceptions, while working out and in classes. The only time a mask can be lifted is to catch a quick breath and for sips of water. While this may be disappointing, it’s what we need to do to keep ourselves and surrounding communities safe upon reopening. Keep an eye out for virtual class options if this policy can’t be tolerated.
  • We are working on class scheduling. Keep an eye out on the TeamUp App as we get things set up.
  • Self-screening for COVID symptoms will take place upon entry of the facility using available signage.
  • 24/7 facility access will be available using your fobs.
  • Water fountains will remain closed, but the water bottle filler is available for use.
  • Bathrooms and showers will be open with limits on occupancy-watch for signage.
  • Childcare is no longer available.
  • Capacity will be limited to no more than 25 percent occupancy.
  • Similar to before, our expectation is that equipment is cleaned before and after use, using available gym wipes throughout the facility. Staff will periodically clean equipment.
  • More details to come- please continue to watch for emails…

Finally, we want to say that we're very excited to reopen and see everyone again! If you have any questions for us, please don’t hesitate to reach out to This email address is being protected from spambots. You need JavaScript enabled to view it. or (715) 294-2164.

Childhood obesity has become a significant health issue in the United States, leading to high cholesterol or high blood pressure, prediabetes and depression in today’s youth. Children often learn how to cook and what to eat by observing the habits of their parents, so if you are a parent that overeats and rarely leaves the couch, you may be setting your child up to experience health problems later in life. Here are a few easy ways to get the entire family more active.

Indoor exercise

Although games consoles have been blamed for increasing childhood obesity and even for the reluctance of children to play outside, games consoles – such as the Wii or Xbox Kinect – can help your entire family become more active. For children who are used to playing video games, it should require only a little persuasion from you to make them stand rather than sit and play a game that involves exercise. There are plenty of exercise games on the market, including tennis, dancing and boxing, so just choose one that works for your family.

Use your garden or park

Exercise does not have to be carried out at a gym. Your garden or local park can provide all the space you need to complete a fast and fun circuit session. Research has discovered that the competitive nature of exercise undertaken at school can be off-putting to children, so avoid making your family exercise competitive. Instead, use your garden or park to run, perform star jumps, skipping games or ball exercises. It’s important to keep changing the exercises so your children do not become bored.

Walking

Walking is a very good exercise that the whole family can easily enjoy. Even at a slower pace, walking gets the heart working harder and therefore, improves the cardiovascular system. Ease kids into this activity by walking with them to school and to the local stores rather than taking the car. You could also incorporate a long ramble into a family day out. For a list of local beautiful walking trails in Osceola, visit MyOsceolaChamber.org.

Exercise that doesn't seem like exercise

Studies have shown that even household chores can burn a significant number of calories, sometimes even more than a workout at the gym. Get your family to burn more calories by involving them in the housework – like the vacuuming or dusting. Even better, and almost certainly more fun, is gardening. Digging up flowerbeds, raking and mowing the lawn will get hearts working harder. You could also use gardening to get your children – and the rest of your family – interested in eating healthier and growing your own vegetables and herbs, which will encourage them to eat healthier.

Whatever exercise you choose to encourage your family to become more active, ensure you keep all members motivated by trying different activities, setting each other achievable goals and above all, exercising together.

image of COVID-19

Osceola Medical Center cares for your health as well as the health of our community. With the recent number of coronavirus (COVID-19) cases increasing, it is important to share information on this virus.

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Dr. Nguyen was amazing. He is so friendly. He answered all your questions. He is very professional. I ... first time we've ever seen him, so I would definitely recommend him as a provider. Our experience was nothing but great, the whole time.
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Osceola Clinic - Tony Nguyen, MD
Nicole did a great job on the well child visits. She really encouraged healthy lifestyle, and took time to talk to my daughter and get her feedback, and include her in care.
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Osceola Clinic - Nicole Svihel, PA-C
I was so pleased with how much time the Dr spent going over my medical history. So happy to have found this great Dr.!
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Osceola Clinic - Amanda Tembreull, MD
An excellent facility, a wonderful Clinic, incredible staff and somewhere I will always go back to.
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Walk-In Clinic - Coby Somsen, FNP
Just a very friendly place with a great staff of people from the receptionist to the nurses and the doctor all very professional and very friendly great place!
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Both the nurse and doctor were caring and effective in their care of me. They kept the mood light, but confident in dealing with medical condition. Excellent care.
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