You can now get the hometown care you know and trust from the comforts of your home using your video-enabled computer, tablet or mobile device. Our Video Visits are safe, fast, affordable and convenient. Osceola Clinic and Specialty Clinic is now just a call and click away. To schedule your next visit, call us at 715-294-2111 today.
To help keep our patients safe during the COVID-19 outbreak, we will be using Video Visits whenever possible to meet your healthcare needs. If you receive a prescription at the end of your Video Visits, it can be sent directly to a pharmacy most convenient for you. Your provider will help to determine when an in-person visit would be best.
Getting Started: Telehealth Instructions
STEP 1: Click here to Complete the Consent Form
STEP 2: Before your visit & Check-In
Prior to your visit, you’ll receive an appointment reminder message via email or text message, depending on your preferred method of contact on file with the practice (so long as you have previously consented to such messaging with your healthcare provider’s office). This will include the details of your visit, as well as a URL for access to your telehealth session.
NOTE The office staff may check you in over the phone prior to the appointment, at which point, if you’re unable to locate the link, you may request that it be resent. You may also call the office to request your link be re-sent.
STEP 3: In the Virtual Waiting Room
After clicking the link and verifying your connection, you should:
- Enter your name, to be displayed when your provider joins the call.
- Enter the private virtual waiting room and verify the details of your appointment.
- Preview and manage your device settings (testing audio and video, muting your microphone, or choosing a front- or back-facing camera on a mobile device). Please make sure that your camera and microphone access are not blocked in your browser settings.
STEP 4: Join the Telehealth Visit
As soon as your provider joins the room, the visit will begin automatically. Enjoy the convenience of the telehealth visit from the comforts of your home. When the visit is over and you leave the athenaTelehealth session, a “Thank you!” message will appear and inform you that you may close the window.
TIPS FOR A SUCCESSFUL VIDEO VISITS
One Day Before your Visit:
- Print, sign and email OMC's Consent for Treatment Form.
- Gather any necessary items for your visit such as medication bottles and blood pressure, weight or glucose logs.
- Verify you have a good internet signal for the visit.
15-20 Minutes Prior to your Visit
-Your visit will have live video and audio on speakerphone.
- Find a private place for your visit that will be free of distractions.
- Your provider's clinic assistant will be calling you from 715-294-2111 to get the appointment started. Please have your video-enabled computer, tablet or mobile device ready to connect.
The athenaTelehealth experience for patients works on desktop and mobile, but only via web browser. You don’t need to download an application to your device.
If you have trouble connecting to your telehealth visit, please make sure you are using a browser that is compatible with athena Telehealth. Browser requirements include:
- Google Chrome (latest three versions), for macOS and Windows
- Microsoft Edge (chromium-based, version 79 and later), for Windows
- Safari (version 12+) on macOS
- Firefox (latest three versions), for macOS and Windows
- Google Chrome on android (latest three versions)
- Safari on iOS 12+ (This feature doesn’t support other browsers such as Chrome on iOS)
Frequently Asked Questions
- Q: Do I need to log into the Patient Portal to join my telehealth appointment?
A: No, you don’t need to log into the Patient Portal or download any kind of application to join the visit. The URL will come directly to your preferred contact method (email or text, so long as you have previously consented to such messaging with your healthcare provider’s office) and can be accessed via web browser (desktop or mobile).
- Q: How long will I remain in the waiting room?
A: The provider will join the call as soon as they’re able, but the virtual waiting room will expire after 30 minutes. Upon entering, you’ll read a message stating that the call will begin when their provider or a practice staff member joins the call.
- Q: Can I have a caretaker or interpreter join me on the call?
A: Yes, up to four total users can participate in the call simultaneously, including users from both the patient and the provider side. If you require an additional participant be present during the visit, such as a caretaker, the link to the visit can be forwarded or shared with another user.
- Q: What if I become accidentally disconnected?
A: If you become accidentally disconnected in the middle of the visit, you can access the visit again using the same URL you were initially provided.
Make your next visit a telehealth visit, call today.