Patients & Visitors


We’re here to assist you before, during and after your visit to Osceola Medical Center. Find everything you need to make your visit as pleasant and comfortable as possible whether you're a patient or visiting one.

Health Care Directive

A health care directive is a legal document that explains your wishes and beliefs related to end-of-life care.

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Walk-In Flu Clinic

Flu season is here. Get the protection your family needs with Osceola Medical Center’s Walk-in Flu Clinic at OMC and Scandia Clinic.

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We’re here to assist you before, during and after your visit at Osceola Medical Center. Find everything you need to make your trip as pleasant and comfortable as possible.

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Baby Gallery

Welcome to Mom365, a service of OMC’s Birth Center. If you are participating in this service, this secure portal connects you to images of your newborn.

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Walk-In Clinic

When raising a family, anything can happen. With our Walk-In Clinic, planning for those unexpected moments just got easier, no appointments needed. Our Walk-In Clinic is designed to offer easy access to a clinic provider for those unexpected situations, like ear infections, sore throats and minor injuries. Just walk right on in when you need to and you’ll be seen.

How does it work?

For those unexpected minor illnesses and injuries, simply come in to our main lobby at Osceola Medical Center and check in at the front desk. It’s that simple. We have a selected group of family providers dedicated to the Walk-In Clinic, and they are supported by the rest of our Clinic providers.

Do I need an appointment?

Appointments are not necessary for our Walk-In Clinic for your unexpected illnesses. Just come in when you need to for the quick care you need. For the best care for preventive care visits, like annual exams, follow ups from earlier appointments, continuing care for long-term conditions or specialty care, appointments will be the better option.

Where is it and when is it open?

The Walk-in Clinic is in the Clinic at Osceola Medical Center. It is open from 7 a.m. to 7 p.m., Monday through Friday, and 8 a.m. to 4 p.m. on Saturdays. For emergency situations, our Emergency Department is available 24/7, on Sundays and holidays.


This Web site, provided by the Wisconsin Hospital Association, allows health care consumers to receive basic, facility specific information about healthcare services and charges.


Everyone at Osceola Medical Center has an ongoing quality commitment to understand, meet and exceed the needs of our customers. We strive to continually understand your needs, and then improve and build the mechanisms necessary to meet or exceed them.

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Notice of Nondiscrimination

Osceola Medical Center follows Federal civil rights laws. We do not discriminate on the basis of race, color, national origin, sex, age or disability. We do not exclude people or treat them differently based on their race, color, national origin, sex, age or disability.

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Pay My Bill

Below is a convenient way to pay your bills quickly and securely online. Please note that this payment method is for your Osceola Medical Center bill, only. Charges incurred through other services, such as specialty care and the Clinic Pharmacy, will be billed separately. If you have both invoice styles, you will need to make separate payments for each style pictured below.

Payment options  |  Refund policy   |  FAQs

Invoice Style #1

old statement style

For appointments prior to March 6 with an invoice similar to this example.

Invoice Style #2

new invoice style

For appointments after March 6 with an invoice similar to this example, pay directly through your patient portal or

We take pride in the care we provide at Osceola Medical Center. We feel this care also extends to the billing process after you leave. To help you, we have dedicated Patient Account Representatives available to answer your insurance questions and Financial Counselors to help you with your self pay balances. We also have several support staff members and a Patient Advocate to provide you with additional help. You can reach any of these staff members at 715-294-2111 or 888-565-4662. For questions about insurance, ask for a Patient Account Representative. For questions about your self pay balance or financial assistance, ask for our Patient Advocate or a Financial Counselor.

Business Office Hours

Monday through Friday
7 a.m. to 5 p.m.

Payment Options

As a courtesy to you, we will submit bills to your insurance company and follow the processing of your claim. After that, we have many options for you to pay your balance. To help you, we accept Master Card, Visa, Discover and American Express. We also accept payments online, see options above. OMC also accepts cash, personal checks, money orders and healthcare savings account reimbursements. Payment plans can also be arranged.

We are happy to help you with your bill. Although we will make every effort to resolve the account balance with your insurance carrier, remember that your policy is between you and your insurance carrier. On occasion it may be necessary for you to contact your insurance carrier to expedite payment.

Even with our help, ultimately, you have the responsibility and obligation to pay your bill promptly. Please contact us at 715-294-2111 if you need assistance with your bill.

Refund Policy

In the event a refund is necessary, please contact the business office at 715-294-2111.

Billing Guide

Medical billing can be complicated. To help, we've answered some common questions about our billing process.

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Community Care Fund

OMC is committed to providing health-care services to all patients regardless of their ability to pay. Our Community Care Fund helps those in need of medical services but do not have the necessary funds to pay for their costs.

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Financial Policies

Here is the list of financial policies developed and maintained by OMC's Business Office including the FAP, AGB and Billing Collection Policy.

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Click or call 715-294-2111 to get the answers you're looking for.

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