Everyone at Osceola Medical Center has an ongoing quality commitment to understand, meet and exceed the needs of our customers. We strive to continually understand your needs, and then improve and build the mechanisms necessary to meet or exceed them.
Quality is a never-ending quest to meet your constantly changing needs, and we have identified them in terms of organizational, clinical and service quality goals. Our ongoing analysis will incorporate such tools as Patient Satisfaction Surveys, Core Measures and National Patient Safety Goals.
- Patient Satisfaction Surveys are conducted monthly to measure how we are performing. The surveys poll customers of our hospital, clinic and Emergency departments. Ongoing comparisons of survey results will show how well we’re doing and any trends in performance. In addition to these surveys, we welcome your day-to-day comments through our “How Are We Doing” customer feedback cards.
- Core Measures are diagnoses chosen specifically for review. Over a period of time, our results are compared with national benchmarks and through Rural Wisconsin Health Cooperative, which compares the same diagnoses from 125 other Wisconsin hospitals.
- National Patient Safety Goals are released annually by the Joint Commission on Accreditation of Healthcare, a national agency recognized for establishing safety standards and goals within health care. These patient safety goals represent suggested changes to improve how health care is practiced. These changes are modeled after best-practice principles from around the world and supported by the Centers for Medicare and Medicaid Services. These goals focus on a variety of safety challenges that hospitals face on a daily basis, and range from the very simple to the very complex.
Safety is central to every aspect of our organization. Included in the many steps we take to ensure safety are having an active Safety Committee and Quality Council to evaluate safety concerns brought up by staff members, patients and family members; having a board-certified pharmacist on staff to review all medication orders; team-led procedure reviews before every procedure or surgery; and redundant patient identification procedures for administering medications, conducting tests, drawing blood or performing treatments.
National trends toward quality are evident in the many websites that compile healthcare data. Below are some of the websites where performance snapshots of Wisconsin hospitals can be seen: