Notice of a Data Security Incident

Aesto Health is committed to protecting the security and privacy of the information we maintain. On May 20, 2022, we began mailing notification letters to some Osceola Medical Center (“OMC”) patients whose information may have been involved in a data security incident that disrupted the operations of some of Aesto Health’s internal IT systems. We received the information in connection with services Aesto Health performed for OMC.

On March 22, 2022, we learned that some OMC patient information was involved in the incident that disrupted some of our IT operations. The incident was first identified on March 8, 2022, and in response, we immediately took steps to secure our systems, initiated an investigation with the assistance of a third-party forensic investigator, and notified law enforcement. The investigation determined that an unauthorized actor obtained access to our systems from December 25, 2021 to March 8, 2022. The investigation also determined that the unauthorized actor copied some files from a back-up storage device on our system, which included OMC radiology reports.

Our review of the files involved in the incident determined they contained the following information for OMC patients: names, dates of birth, physician names, and report findings related to radiology imaging at OMC. The files did not contain Social Security numbers or any financial information.

Importantly, this incident did not occur at OMC. The data systems and medical records maintained at OMC were not affected by this incident and remain secure.

We take this incident very seriously and sincerely regret any concern this may cause. Based on the nature of the information involved in the incident, OMC patients do not need to take further action in response to the incident.

To help prevent something like this from happening again, we have implemented additional safeguards and technical security measures to further protect and monitor our systems. A dedicated call center has been established to answer questions about this incident, which can be reached at (855) 788-2613 Monday through Friday, at 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays.

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